Membership Officer

Job title: Membership Officer
Contract type: Permanent | Full time | 34.5 hours per week
Salary: £25,500
Location: Hybrid | Required to work onsite at RAD Headquarters, 188 York Road, London SW11 3JZ
Closing date:  4th July 2025
Interview date(s): TBC - Interviews will be held on Teams

The RAD is committed to Safeguarding and promoting the welfare of children and young people and expects all colleagues to share this commitment.

About us
The Royal Academy of Dance (RAD) is a global leader in dance education and training.  Our mission is to promote the art of dance and ensure its development through diverse and inclusive dance education and training programmes across the world, nurturing creativity, innovation, artistry and excellence. Through dance we can enrich lives and transform communities.

With a purpose-built global headquarters in Wandsworth / Battersea, London, the RAD has a presence in 85 countries and 36 offices around the world. Established in 1920, the RAD was granted a Royal Charter in 1935.  The RAD is a registered charity, a higher education establishment and an awarding body.

About the role
We are looking for a Membership Officer to join our creative, kind, and fast-paced Membership team. Your role will be pivotal in administering the RAD’s membership scheme, offering excellent customer service to our members, and increasing membership recruitment and retention.

As a Membership Officer you will be:

• Experienced in customer service and administrative procedures within a busy office environment, able to empathise with members and answer enquiries quickly.
• Positive, enthusiastic, proactive, adaptable, and customer focused in your outlook and approach to work.
• Keen to develop and improve the membership service we offer and promote products and services; good problem-solving skills and able to take initiative.
• Able to multitask, prioritise work and balance demands under pressure, meeting deadlines with accuracy and attention to detail.
• Strong interpersonal and communication skills, able to collaborate, cooperate, assist, and coordinate with a range of people.
• Experience of working with CRM/CMS systems/databases, curious and analytical, with strong IT skills (Microsoft Office: Word, Excel and databases).

Previous experience of working in a Membership context would be desirable.

We are passionate about providing a positive workplace culture. While time in our accessible London (Wandsworth / Battersea) office will be required, we operate a hybrid model of in-person and remote working. Staff discounts on dance and fitness classes and wellbeing resources, plus events and volunteering opportunities enhance the RAD experience, as well as a range of lunchtime activities including book club, dance, Pilates and a craft club.

We also offer 25 days paid holiday (pro rata) plus bank holidays and a birthday day off, contributory pension scheme, access to the Perkbox discounts platform – including an Employee Assistance Programme, WeCare scheme, Bupa cash plan, life assurance, season ticket loan and cycle to work scheme.

Due to the nature of the RAD’s work, the successful candidate will be required to have an Enhanced Disclosure from the Disclosure and Barring Service. Applications which do not include a full employment history and reference details will not be taken forward to the shortlisting stage.

All colleagues are required to promote and safeguard the welfare of children they are responsible for, or come into contact with, and to adhere to and ensure compliance with the RADs Safeguarding Policy at all times.

We encourage and welcome applications from people with a disability, people from minority ethnic backgrounds, and people from the LGBTQIA+ community.  

Please let us know if you have any access needs for the interview.

Applicants must have the right to work in the UK and bring relevant documents if invited to attend an interview. We are unable to sponsor people under the Skilled Worker scheme.

No agencies please.

OUR VALUES WE ARE

1. Exceptional Together - working collaboratively to achieve exceptional outcomes.
2. Creative Innovators – at the forefront of new artistic ideas and approaches.
3. Champions of wellbeing – providing a supportive environment and promoting the wellbeing of the dance community.
4. Open to all – removing barriers to participation.
5. Happy to help – providing excellent customer service and being helpful and friendly.

To find out more about the RAD please visit our website: https://www.royalacademyofdance.org/